Shipping & Delivery

A Certificate of Authenticity will be provided together with the artwork.

Please make sure your address and phone number is correct.

Only trusted carrier's such as FedEx, DHL or UPS will be used. After payment I will pack and ship the artwork. This may take 24 to 72 hours since artwork packaging needs to be done thoroughly. If there is any delay, due to unforeseen circumstances, I will inform you asap.

Once the item is on its way I will send you the tracking information which enables you to follow along the shipping on the carrier's website directly. It's important to note that if shipping internationally, there may be custom delays. This is not unusual and should not cause you any panic.

When the item arrives, you must check the packaging and the item right away, in presence of the delivery person. In case of any damages you must report this to the delivery person. Please make photos which clearly show all damages. Any complaints after signing off the delivery receipt will not be accepted, neither by me nor by the insurance company.

Finally please send an email to confirm tha artwork has arrvided and everything is fine to jowynduplessis@gmail.com.

In most cases Packaging Option A or B is used.

INTERNATIONAL SHIPPING

Email me for a shipping quote as this depends on your location and which artwork you're interested in as dimensions and weight need to be take into account.

International Shipping starts from $200. The average USA & EU shipment have been $300.

Please note that the potential charges excluded from the shipping quote:

Customs import duties/taxes/VAT/handling or clearance fees, which are only assessed upon inspection at destination by your local Customs authority
Customs stops, examinations, storage (if any)
Special delivery requirements (like un-crating, by special request before sending)
Fumigation (if needed, by special request before sending)
Unfortunately, neither we nor the courier company have any way of knowing in advance what these fees might be Please contact your local Customs office for more information.
Delays - while we will endeavour to prevent any delays, we are not responsible for any delays, damage or loss due to the use of third-parties used to transport the artworks on your behalf. Please note that if you delay collecting your parcel from the airport / sea port once you have been contacted, you may be charged a storage fee by the airport / sea port authorities.

Packaging Options

Packaging Option A:

Artwork rolled in a tube

This safe and cost-effective packaging is our preferred packaging option. We'll remove the canvas from the wooden stretcher frame and roll it up into a sturdy and protective cardboard tube for shipping.

This isn't a viable option for large scale and textured paintings.

IMPORTANT: Rolled artworks will need to be re-stretched at your local framer.

Packaging Option B:

Flat-packed Artwork

We package the artwork with or with its stretcher frame. The artwork is securely bubble-wrapped and packed into a sealed cardboard box. This option offers good protection of your artwork while in-transit, without the additional cost associated with custom-crating. Though not the best protection for larger paintings.

Packaging Option C:

Custom Crated Artwork

We build a custom-crate specifically to provide the best protection for your artwork. However, it's also the most costly option. We recommend custom-crates for the transportation of fragile artworks such as sculptures, ceramics and very large paintings.

Return & Refund Policy

When the item arrives, you must check the packaging and the item right away, in presence of the delivery person. In case of any damages you must report this to the delivery person. Please take photos which clearly show all damages. Any complaints after signing off the delivery receipt will not be accepted, neither by me nor by the insurance company. Send the photo's to jowynduplessis@gmail.com I will report this to the Shipping company and you shall receive a refund because artworks cant be recreated.